FAQS

Yes, we do, we can provide collection services as well as our invoice management suite to a range of different business types. For example, real estate agencies, recruitment companies, hospitality businesses, franchise groups, equipment suppliers, wholesalers & more.

Payment options include payment plans, direct debit, payment arrangements, and more. Ultimately, this would be determined by your creditor; however, we work with our clients and our debtors to reach amicable outcomes which suit all parties involved.

Yes, only if you have Terms of Trade in place so your customers are aware of their obligations and liabilities if they fall short on payments.

We serve all types of businesses, from trades, builders, engineering, construction, medical, estate agents, etc.

You can visit this link to submit a debt. Once the debt is submitted you will receive a confirmation email or phone call from one of our team members.

Generally, 6 years is the statute of limitations on debt collected. Unfortunately, we do not and cannot collect on debts older than 6 years.

All collections are made to us into Binate Group’s Bank account, for a couple reasons;

1. We know exactly when a debtor has paid, which helps us to streamline the collections process without having to coordinate payments with you.
2. We can take payments immediately, over the phone, via direct debit setup, credit card, or BPAY.

All payments made will be remitted to you each fortnight, less our fees(hyperlink “fees”)

Once the debt has been referred to us, all payments made by the debtor will be subject to our commission rates.

We can list a default on your behalf on a business/company, provided you have the correct documentation.

Our collections process will vary slightly based on your specific situation and turnaround times will depend on your needs

Skip tracing is the process of tracking down a person who has gone “missing,” or has “skipped” out on a financial obligation, such as a loan or rental agreement. It is often used by creditors, landlords, and other individuals or organizations who are trying to locate someone who has failed to pay a debt or fulfill an obligation.

A field call in debt collection is an in-person visit by a debt collector to a debtor’s home or place of business. This method is typically used when other communication methods, such as phone calls or letters, have been unsuccessful. The goal of a field call is to establish direct contact with the debtor, discuss the outstanding debt, and negotiate a repayment plan. Field calls are conducted professionally and respectfully, ensuring compliance with all legal and regulatory standards while aiming to achieve a positive resolution for both the debtor and the creditor.